Refund policy

1. Return Eligibility

At Ryvelle Wear, we want you to love your purchase. If you are not completely satisfied, we gladly accept returns within 30 days of delivery.

To be eligible for a return, items must meet the following conditions:

  1. The item must be returned within 30 days from the delivery date.

  2. The item must be unused, unworn, unwashed, and in its original condition.

  3. All original tags, packaging, and accessories must be included.

  4. The item must not show signs of wear, damage, alteration, stains, or misuse.

We reserve the right to refuse returns that do not meet the above conditions.

2. Free Return Shipping

We offer free return shipping for eligible return requests.

Once your return request has been approved, instructions for returning your item will be provided by our support team.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

3. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear depending on your bank or payment provider.

Shipping fees (if any) are non-refundable unless the item arrives damaged, defective, or incorrect.

4. Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or item, we recommend placing a new order after your return has been approved.

5. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  1. Your order number

  2. Photos of the item received

  3. A brief explanation of the issue

Our team will review your request and provide an appropriate solution as quickly as possible.

6. Non-Returnable Situations

Returns may not be accepted if:

  1. The return request is submitted after 30 days from delivery.

  2. The item has been worn, washed, altered, damaged, or used.

  3. The item is returned without original packaging or tags.

  4. The item is intentionally damaged or misused.

At this time, Ryvelle Wear does not classify any products as final sale items.

7. Late or Missing Refunds

If you have not yet received your refund:

  1. Check your bank account again.

  2. Contact your credit card provider or payment provider, as processing time may vary.

  3. Contact your bank, as posting times can sometimes be delayed.

If you still need assistance, please contact our support team.

8. Force Majeure

Refund and return processing times may occasionally be delayed due to circumstances beyond our reasonable control, including but not limited to severe weather, transportation disruptions, customs delays, system outages, pandemics, government restrictions, or other force majeure events.

We appreciate your patience and understanding in such situations.

9. Contact Us

If you have questions regarding returns or refunds, please contact us:

Ryvelle Wear
Email: ryvellewear@outlook.com
Phone: +61 488 808 345
Address: 21A Oswald Street, Randwick NSW 2031, Australia

Our support team aims to respond within 24–48 business hours.