Shipping policy
1. Shipping Information
Thank you for shopping with Ryvelle Wear. We are committed to providing a smooth and reliable shipping experience for customers worldwide.
Please review the shipping information below before placing your order.
2. Order Processing Time
All orders are processed within 1–3 business days.
Orders are processed Monday through Friday, excluding weekends and public holidays. Once your order has been processed and shipped, you will receive a shipping confirmation email along with tracking information.
Please note that processing time is separate from shipping time.
3. Shipping Options & Delivery Estimates
Australia • United States • United Kingdom
✦ Free Standard Shipping — FREE
Estimated Delivery: 5–10 Business Days
✦ Essential Shipping — $4.99
Estimated Delivery: 4–8 Business Days
✦ Priority Shipping — $9.99
Estimated Delivery: 3–6 Business Days
✦ Express Shipping — $19.99
Estimated Delivery: 2–4 Business Days
International Shipping
✦ Free Standard Shipping — FREE
Estimated Delivery: 8–18 Business Days
✦ Essential Shipping — $6.99
Estimated Delivery: 7–14 Business Days
✦ Priority Shipping — $12.99
Estimated Delivery: 5–10 Business Days
✦ Express Shipping — $24.99
Estimated Delivery: 3–7 Business Days
4. Order Tracking
Once your order has been shipped, tracking information will be sent to your email address.
Please allow 2–5 business days for tracking updates to appear after shipment depending on the carrier and destination.
5. Shipping Delays
While we aim to deliver orders within the estimated delivery timeframe, delays may occasionally occur due to circumstances beyond our control.
These may include, but are not limited to:
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High order volumes during holidays or promotional periods
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Customs inspections or customs clearance procedures
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Carrier or courier operational delays
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Severe weather conditions or natural disasters
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Public holidays or peak shopping seasons
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Transportation disruptions, strikes, or logistics interruptions
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Government regulations or international shipping restrictions
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Unexpected force majeure events including pandemics, war, civil unrest, cyber incidents, supply chain disruptions, or other extraordinary circumstances beyond reasonable control
In the event of a delay caused by force majeure or unforeseen circumstances, Ryvelle Wear shall not be held liable for delays in shipment or delivery timelines beyond our reasonable control.
We sincerely appreciate your patience and understanding.
6. Incorrect Address Information
Please ensure your shipping address is complete and accurate before placing your order.
If an incorrect or incomplete shipping address is provided, delays or failed deliveries may occur. Additional shipping fees may apply if reshipment is required.
7. Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, Ryvelle Wear is not responsible for lost, stolen, or misplaced packages.
If you experience an issue with delivery, we recommend contacting the shipping carrier directly. However, our support team will do our best to assist you whenever possible.
8. Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes depending on your country’s regulations.
These charges, if applicable, are the responsibility of the customer and are not included in the order total or shipping fee.
9. Contact Us
If you have any questions regarding shipping or your order, please contact us:
Ryvelle Wear
Email: ryvellewear@outlook.com
Phone: +61 488 808 345
Address: 21A Oswald Street, Randwick NSW 2031, Australia
Our support team aims to respond within 24–48 business hours.